Shipping

🌍 I'm thinking about ordering from your website; do you ship to my country?

At the moment we ship to Switzerland, Germany and Austria. In the near future we will expand and ship to a lot of other countries as well.

✈️ How much is shipping?

The cost of shipping is calculated based on the country you live and will be shown during checkout. We offer free shipping on all orders over 100 CHF / EUR.

How long does shipping take?

Our orders usually arrive within 2-6 working days.

🎁 Do you offer free shipping?

You bet we do! We offer free shipping on all orders over 100 CHF / EUR.

Guarantees

✈️ Delivery Guarantee:

We promise to consistently fulfill your order. We provide a full refund in accordance if your package isn't received within 6 weeks after shipping. Our first priority is making you happy!

🤩 Quality Assurance:

Our commitment to product quality is unshakable. If you're unhappy with the product you received, we'll give you a complete refund or a credit for future purchases. To claim your compensation, just take a picture of the goods and describe your issue.

Payments

💰 Do I have to pay duty and VAT taxes?

VAT and duties are already included in our product prices.

💳 Secure and Convenient Payment Options

We offer secure and fast payments through the following providers:

Mastercard, Visa, Paypal, Google Pay, Apple Pay, SOFORT, Klarna, Giropay and SEPA. For Swiss customers we also offer TWINT, PostFinance and Powerpay invoice.

These payment gateways ensure that your transactions are fast, reliable, and protected.

Rest assured that our website is 100% verified and employs advanced encryption technology to safeguard all transaction and customer information. We prioritize the security and privacy of our customers, ensuring that your personal and financial details are handled with the utmost care.

💳 Encountering difficulties with your card payment?

We are aware that technological problems can happen. Please email support@easytolive.de if you need assistance making your payment.

You can count on our committed customer care team to help you with the payment process and to address any related issues.

Shop with assurance knowing that your information is safeguarded at every stage and that your payment is secure.

Returns

🔄 Easy to Live's Return Policy

At Easy to Live, we work hard to give you the finest experience imaginable. We comprehend that there may be instances in which you must start a return. Please read the following criteria for our return policy:

  • Non-Delivery Within 6 Weeks: If, despite the fact that the address for the order was correctly provided, your parcel has not arrived within 6 weeks of the shipping leaving our warehouse, we will start the refund process for you.
  • Product Damage or Defect: Please inform us right away if your product is discovered to be defective or damaged upon delivery. For the impacted item(s), we will set up a refund.
  • Product Unsatisfaction: If you have returned the product to our warehouse because you are dissatisfied with it, we will reimburse the price of the returned item(s), minus the transportation costs.

Send us an email at support@easytolive.de to start the return process. You can count on our committed customer support team to help you arrange the shipment details and walk you through the return procedure.

Your pleasure is important to us, and we work quickly to address any problems. Please get in touch if you have any queries or worries. We are here to make sure that your time shopping with us is outstanding. 🛍️😊

Order issues

My code isn't working. Help!

Oh no! To correct this for you, send us an email at support@easytolive.de. A quick reminder: bundles and things on sale typically do not work with codes.

I made a mistake in my order, can I still cancel it?

Send our team a quick email so we can fix this for you before this gets shipped out

I placed an order on your website a few weeks back, but haven't heard from you. Can you tell me what's up with my order?

Make aware to check your spam/junk mail folders for our mail because sometimes inboxes might be mischievous and place our communications there. Send us an email at support@easytolive.de and let our staff know if you still can't find it. We'll take care of the rest!